Refund policy

Once an order has been placed, we are unable to cancel it. All orders are processed immediately. Please carefully review all details before placing your order. For any assistance, write to us at support@elyrebeauty.com.

For subscription renewals and recurring orders, cancellations must be made before your payment method is charged, as our system begins preparing orders quickly to ensure fast delivery. Once payment has been processed, the order is already being prepared in our warehouse and is not eligible for a refund.

Returns

We offer a 60-day return policy, meaning you have 60 days from the date of delivery to request a return. This period is calculated based on the date recorded on the tracking number.

To be eligible for a return, the item must be in the same condition you received it, unused, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, you can write to us at support@elyrebeauty.com and we will provide the address and instructions. Please note that ELYRE is not responsible for return shipping costs.

If your return is accepted, we will send you instructions on how and where to send your package. Items sent back without a return being requested beforehand will not be accepted.

Any claims for damaged items must be reported within 60 days of the delivery date and must include photo evidence. Without such evidence, how each case is handled will be at our discretion.

Refunds

We will notify you once we have received and inspected your return, and let you know whether the refund was approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please note that your bank or credit card company may also take additional time to process and post the refund.

Return Shipping Cost

Customers are responsible for paying the return shipping costs to our U.S. warehouse, including those associated with our 60-day money-back guarantee program. Original order shipping costs are non-refundable.

Please note that ELYRE is not responsible for return packages until they have been delivered to and received by us.

Restocking Fee

All returned orders are subject to a 15% restocking fee. This means the total refund amount will correspond to 85% of the order subtotal.

Incorrect Address Policy

Customers are responsible for providing accurate and complete shipping addresses at the time of purchase.

We are not responsible for orders lost, misplaced, or returned due to an incorrect or incomplete address provided by the customer.

If a package is returned to us for this reason, a 15% restocking fee will apply and the original shipping cost will not be refunded.

Risk of Loss

All purchases made with ELYRE are subject to a shipment contract. Risk of loss transfers to the customer once delivery has been successfully completed by the carrier. We are not responsible for lost or stolen packages if the tracking status indicates delivery was completed.

General Information

We regret to inform you that we cannot offer refunds or returns if you suspect the products caused an allergic reaction or an adverse skin condition. Please review the ingredient list before making your purchase.

All reshipments cannot be exchanged or returned, without exception.

Subscriptions

All subscriptions are subject to our standard terms of use, as well as our return and shipping policies. To cancel a subscription, you must do so before the renewal date by emailing our customer support team at support@elyrebeauty.com with your order number and cancellation request. Cancellations MUST be completed before your payment method is charged. If requested after the renewal date, the corresponding shipment will still go out; however, we may cancel future orders. For any other questions or concerns, please write to our customer support team.

Free Gifts

We frequently run promotions and offer free gifts as a token of appreciation to our customers. We kindly ask that these offers not be taken advantage of. Each order is eligible for a maximum of one free item. Although our system may temporarily allow multiple free items to be added, only one will be granted per order, in accordance with our policy.

Shipping Protection

Once an order has been processed, the shipping protection fee is non-refundable. This protection applies only to packages lost or damaged in transit. After an order has been delivered, ELYRE is no longer responsible for lost or stolen packages. Responsibility for any loss transfers to the customer at the time of delivery.

60-Day Money-Back Guarantee

We want you to love your skincare experience with us. That's why we offer a hassle-free, stress-free 60-day money-back guarantee on our products.

If you are not completely satisfied with your purchase, you may return it within 60 days of delivery for a full refund, provided the product has been used minimally. Customers are responsible for the cost of return shipping.

Please note that if the product has been used excessively, the return will be subject to our standard 60-day return policy.

To be eligible for this program, our customer support team may request photo evidence.

We reserve the right to deny eligibility to any customer if their behavior appears abusive or fraudulent (for example, frequent returns, or excessive product use while claiming no results were achieved).

Only first-time purchases may qualify for this program. Subscription orders are not eligible.

Policy Modifications

ELYRE reserves the right to update or modify this policy at any time without prior notice. Changes take effect immediately upon posting to our website.

Acceptance of This Policy

By placing an order with ELYRE (elyrebeauty.com), you acknowledge and agree to the terms set out in this Refund Policy.

If you have any other questions, please don't hesitate to contact us at support@elyrebeauty.com.